When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone.

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

In this session, participants will:

• Identify common “difficult conversations”

• Use emotional intelligence to respond during difficult conversations

• Prepare to have a difficult conversation

• Use a three-step model to conduct an effective difficult conversation

• Recognize and address potential obstacles that may occur when having a difficult conversation

Pricing Information

$395 per person.

Contact your Business Development Executive for volume pricing.