Preparing For A Difficult Conversation

Don't forget to take the time to prepare for a difficult conversation. When we've taken the time to prepare, we're much more confident and we're much more likely to stay on target leading to a more effective conversation. You don't have to script out the entire conversation, but it will help you to write something down. Start by identifying the issue. What's actually happening? Make sure you're operating from the facts and not your opinions. Be able to explain the impact of the other person's words or actions. Take time to think about the role you play, even though that's not very fun. Most of us have done or said something that's impacted a situation.

Also, think about the other person's perspective. How does the other person see the situation? What's going on there? Before the conversation, it's important to know what you want to happen because of the conversation. What will change going forward? What do you want that outcome to be? Be clear on that outcome you're looking for. Finally, take a moment to think about the assumptions you're making. When in doubt, assume positive intent that the other person isn't intending to do whatever it is he or she's doing. Make sure you're going into the conversation curious, not furious.