Session 1 - January 14, 2025 | Improve Performance through Feedback and Coaching: 9:00 am - 12:00 pm

One of the most important responsibilities of managers and supervisors is to provide employees frequent, straightforward, and timely feedback and coaching for a clear understanding of how performance is viewed and of any improvements needed. Unfortunately, many managers provide little feedback and coaching, or do so only during formal performance reviews. In this session, participants learn how both feedback and coaching are used ongoing to reinforce good performance and to redirect poor performance. A simple feedback and coaching model is presented for participants to practice powerful feedback and coaching skills, and to plan how to apply the approach to a real work situation.

In this session, participants will:

• Recognize the difference between feedback and coaching, and the value of each

• Demonstrate feedback and coaching techniques to reinforce good performance and redirect poor performance

• Recognize pitfalls in feedback and coaching and ways to avoid or manage them

• Prepare to give feedback and coaching for an actual work situation

Session 2 - February 13, 2025 | Driving Difficult Conversations: 1:00 pm - 4:00 pm

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone.

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

In this session, participants will:

• Identify common “difficult conversations”

• Use emotional intelligence to respond during difficult conversations

• Prepare to have a difficult conversation

• Use a three-step model to conduct an effective difficult conversation

• Recognize and address potential obstacles that may occur when having a difficult conversation

Session 3 - March 13, 2025 | Leading Accountability: 9:00 am - 12:00 pm

Accountability – it’s one of the greatest challenges leaders face in today’s business environment. As organizations have grown lean, the pressure to deliver high-quality results has intensified. From the board room to the front line, leaders need to know how they can make accountability for results come alive in their people.

In this fast-paced workshop you will learn how to see and think differently about accountability for you and your organization. You’ll learn how to create a culture in which people choose personal accountability. In the accountable workplace, people own their commitments and the actions required to meet them. And they accept accountability for their results.

In this session, participants will:

• Explore what it takes to be personally accountable, and make personal accountability a choice for those they lead

• Define clear results within their organization, to drive accountability

• Determine actions required to achieve key results

• Evaluate the level of trust and feedback in their workplace, to promote accountability

Pricing Information

$995 per person.