Communication is at the heart of our interactions with clients and colleagues in the workplace every day. Through communication, we can improve productivity, increase engagement, ensure client and team satisfaction, build trusting relationships, and so much more. Studies suggest that by being more aware of our connections with others and by increasing our empathy as we communicate and listen, we may reduce the risk of burnout while delivering exceptional service.

In this session, participants will:

• Explore effective communication and empathy

• Discover why communicating with empathy matters in the workplace

• Apply techniques to ensure clear communication as a sender and a listener in empathetic communication

• Describe five ways to increase psychological safety in the workplace

• Develop an action plan for increasing empathy in your communication with clients and colleagues

Pricing Information

$295 per person.

Contact your Business Development Executive for volume pricing.