Exceeding Customer Expectations for Leaders
When leaders are focused on developing a culture of service, the organization, employees, and customers succeed and thrive.
Course Length: 3 hours
Setting the Tone: Creating a Customer-Focused Organization
Clarify the importance of service to the continued success of their organization
Throughout this course, explore your organization’s service vision and the part you play in making the vision a reality.
Throughout this process, you will be asked to implement a four-step strategy to exceed customer expectations.
Recognize the role of all employees as customer service providers
Along with exploring the roles in which your employees will play, you will also explore the role of the leader in creating a culture of service excellence. You will be able to identify obstacles and actions needed with their teams.
At ATW Training Solutions, we believe in unleashing human potential. That’s why we work tirelessly to constantly update courses. Click below to browse, and get started on the ATW path to success!
Begin Your Journey and Set the Tone For Your Organization
For questions regarding this course or ATW Training Solutions, fill out the form below.
For other services, click here.