The Leadership-Profit Chain

Defining the Importance of Leadership Capacity

It’s no secret that leadership capacity is critical to organizational success, but little research has been compiled about the long-term impact of leadership on organizational productivity and profitability. In response, The Ken Blanchard Companies® embarked on a study to answer some important questions about leadership and its role in supporting the overall success of an organization. The study focused on four questions:

• What role does leadership capacity play in driving organizational vitality?
• What specifically can leaders do to increase organizational performance?
• What are the connections between leadership capacity, customer devotion, and employee passion?
• How are customer devotion and employee passion linked to organizational vitality?