Exceeding Customer Expectations

  Feb 9th, 2022    4414 114th Street, Urbandale, IA 50322    9:00 am - 12:00 pm

Successful organizations recognize the value of improving customer service at all levels. In today’s world of connectivity, delivering exceptional customer service is paramount; simply satisfying customers is not good enough. One “average” experience can lead customers to seek an alternative. To attract and develop loyal customers, we must consistently exceed expectations.

 In this session, participants will:

  • Clarify the importance of service to the continued success of their organization
  • Explore the organization’s service vision and the part they play in making the vision a reality
  • Implement a four-step strategy to exceed customer expectations

Pricing Information

$295 per person.

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