From complaints and difficult customers to telephone courtesy and building stronger relationships with your customers, these courses are designed to ensure you and your employees know how to handle any situation and keep a positive attitude.

For more information on our customer service courses or to enroll today, call 515-727-0731 or email us at

Team Member
Orientation: Providing exceptional customer service

Skill sets to be developed:

  • Knowing your customer
  • Knowing yourself
  • First and last impressions
  • Service Recovery
  • WOWing the Customer
  • Developing New Business

Classroom Offerings include:

Team Leaders
Orientation: Maintaining team's day to day customer service focus

Skill sets to be developed:

  • Leading your team to excel at Customer Service