Exceeding Customer Expectations for Leaders

  Jun 18th, 2019    Urbandale Chamber of Commerce - 2830 100th St., Ste 110 Urbandale, IA 50322    8:00 am - 11:00 am

We know that every employee is responsible for providing above and beyond service, but it is leaders who set the tone in creating a customer-focused organization. When leaders are focused on developing a culture of service, the organization, employees, and customers succeed and thrive.  

In this session, participants will:  

  • Clarify the importance of service to the continued success of their organization 
  • Explore the organization’s service vision and the part they play in making the vision a reality 
  • Implement a four-step strategy to exceed customer expectations 
  • Recognize the role of all employees as customer service providers 
  • Explore the role of the leader in creating a culture of service excellence 
  • Identify potential obstacles and actions needed with their teams 

Pricing Information

$295 per person.

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