Exceeding Customer Expectations

  Nov 9th, 2017    Aurora Business Park Training Center, 11159 Aurora Avenue, Urbandale, IA 50322    9:00 am - 12:00 pm

We know that every employee is responsible for providing above and beyond service, but it is leaders who set the tone in creating a customer-focused organization. When leaders are focused on developing a culture of service, the organization, employees, and customers succeed and thrive. 

 After this session, you will be able to:

  • Clarify the importance of service to the continued success of your organization

  • Explore the organization’s service vision and the part you play in making the vision a reality

  • Implement a four-step strategy to exceed customer expectations

  • Recognize the role of all employees as customer service providers

  • Explore the role of the leader in creating a culture of service excellence

  • Identify potential obstacles and actions needed with their teams

Pricing Information

$127 as an Introductory Offer, regular price is $295.

Due to the cost of materials, all cancellations must be received 72 hours prior to the event, otherwise full price will be charged.

  Check our Calendar for more sessions