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Driving Difficult Conversations
When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zones.
In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.
After this session, participants will be able to:
- Identify common “difficult conversations”
- Use emotional intelligence to respond during difficult conversations
- Prepare to have a difficult conversation
- Use a three-step model to conduct an effective difficult conversation
- Recognize and address potential obstacles that may occur when having a difficult conversation
Pricing Information
$295 per person
Due to the cost of materials, all cancellations must be received 72 hours prior to the event, otherwise full price will be charged.
