Driving Difficult Conversations

  Oct 19th, 2017    Aurora Business Park Training Center, 11159 Aurora Avenue, Urbandale, IA 50322    9:00 am to 12:00 pm

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them.  Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zones.

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

After this session, participants will be able to:

  • Identify common “difficult conversations”
  • Use emotional intelligence to respond during difficult conversations
  • Prepare to have a difficult conversation
  • Use a three-step model to conduct an effective difficult conversation
  • Recognize and address potential obstacles that may occur when having a difficult conversation

Pricing Information

$295 per person

Due to the cost of materials, all cancellations must be received 72 hours prior to the event, otherwise full price will be charged.

  Check our Calendar for more sessions