Driving Difficult Conversations

  Oct 19th, 2017    Aurora Business Park Training Center, 11159 Aurora Avenue, Urbandale, IA 50322    9:00 am to 12:00 pm

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them.  Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zones.

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

After this session, participants will be able to:

  • Identify common “difficult conversations”
  • Use emotional intelligence to respond during difficult conversations
  • Prepare to have a difficult conversation
  • Use a three-step model to conduct an effective difficult conversation
  • Recognize and address potential obstacles that may occur when having a difficult conversation

Pricing Information

$295 per person

Due to the cost of materials, all cancellations must be received 72 hours prior to the event, otherwise full price will be charged.

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