The following is an assortment of white papers that will help you dive deeper into a variety of training topics to gain more knowledge and become a better trainer; an essential for any trainer’s toolbox.

Power of Listening

“We have two ears and one mouth for a reason—so that we can listen twice as much as we speak.” There’s no doubt that listening is a critical skill in today’s noisy world. We are the most busy and distracted society in history; the average person’s attention span is… Learn more »

2018 Iowa Trends in Talent Development Survey Reinforces Value of Talent Development

ATW Training Solutions recently released the results of its 12th annual Iowa Trends in Talent Development Survey. The survey, conducted in partnership with New Horizons Computer Learning Center, the Association for Talent Development Central Iowa chapter (ATD-CI), and the Iowa Society for Human… Learn more »

Situational Leadership? I Thought Being “Consistent” with Everyone was the Key?

Let’s talk “leadership.”  Here’s a situation for you.  At the end of the scenario, there are four choices.  Select the one you think is most appropriate. You lead the organization’s safety efforts.  Andrea from one of your production lines has just been… Learn more »

The Problem with Problem Solving

The ability to solve problems is a skill needed by all managers and employees. There are no problem-free companies, jobs, projects, or change initiatives. Many people take great pride in their ability to solve problems and even point to problem solving as one of their key job responsibilities or most… Learn more »

Engage Your Team

“How do I motivate my employees? How can I get my team to go above and beyond?” As we work with managers and leaders in the Des Moines metro and across the state, this question comes up time and time again. Employee engagement isn’t just a regional or statewide issue. According to… Learn more »

#Not-Here: Preventing Harassment and Discrimination in Your Workplace

Does discrimination or harassment occur at your company? No one comes to work expecting to be a target of discrimination or harassment. But far too many employees experience this reality at some point in their working lives. Some startling statistics: Equal Employment Opportunity Commission (EEOC) research… Learn more »

What's Poor Customer Service Costing You?

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, they may not know the true impact to their bottom line. Check out this infographic on the costs of… Learn more »

The Power of Positive Feedback

“Would you please raise your hand if you’ve received too much positive feedback in your career?” I pose this question when I train groups on how to give and receive effective feedback. Time and time again, I get the same response from participants—not one person raises a hand.… Learn more »

Say "Yes" to Conflict

Peace and harmony.  Wouldn’t life be simpler if we all just got along?  Perhaps there is something to this philosophy but in our world of work, peace and harmony is easier said than done.  Opinions need to be heard, ideas need to be expressed, and passionate debates should break… Learn more »

Creating and Leading a Customer Service Culture

80% of companies say they deliver “superior” customer service, but only 8% of customers think these same companies deliver “superior” customer service. This startling fact from Bain and Company reveals that the service delivery gap is real—that often our organizations aren’t… Learn more »

The Process of Problem Solving

Nearly every person is expected to solve problems (within appropriate boundaries) as part of his or her job. Some people solve problems many times during a day, while others do so less frequently. But everyone needs to have effective problem-solving skills to be effective in their work. Many people… Learn more »

Being An Employer of Choice in 2018! Hire-Train-Retain

Organizations with the reputation as being great places to work are able to hire and keep the best people!  Their turnover is low.  Their productivity is high.  They’re considered an employer-of-choice!   They hire and keep top people. And it’s not hard to see that… Learn more »

Getting to the “Root” of the Problem!

One aspect common to almost every job at all levels in organizations is the need to solve problems. Problems can be barriers to achieving results, but they can also be “prob-ortunities” that open new doors for improvement, growth, and learning. While problems are inevitable, using a rigorous… Learn more »

Com/Putting the “Management” back in Performance Management: Being a Great Coach!

If you think about the person who has helped you most in your career, it is very likely that you have in mind someone who provided you valuable feedback and coaching at critical moments. This person may have been your manager, whose job it was to do so. Or it may have been someone else ­–… Learn more »

2017 Iowa Trends in Talent Development Survey Reinforces Value of Talent Development

ATW Training Solutions recently released the results of its 11th annual Iowa Trends in Talent Development Survey. The survey, conducted in partnership with New Horizons Computer Learning Center, the Iowa Association for Talent Development (ATD), and the Iowa Chapter of Society for Human Resource Management… Learn more »

Powering Through Assumed Constraints

We’ve all heard the story of how baby elephants are tethered to a stake by a chain when they are young to keep them from running off.  And as they get older, they have the assumed constraint that they can’t break free even though they have grown and could easily break free.  How… Learn more »

Leading a Non-Toxic Workplace

Consider the following:  38% of workers believe the workplace is becoming more disrespectful. 67% of employees believe there is a strong need for civility training in the workplace 35% of workers believe they are bullied at work 71% of workers discouraged others from seeking employment at their… Learn more »

Efficient Employees = Organizational Energy!

It seems like we’re always looking for ways to be more energy efficient with our buildings, homes and vehicles.  But, have you ever considered how to become more energy efficient in your organization? It starts with understanding that the catalyst of what we call “organizational energy”… Learn more »

The Value of Emotional Intelligence

We probably all know people, either in the workplace or in our personal lives, who are exceptional listeners. No matter what kind of situation we are facing, these people hear us and always say the right thing, in just the right way. These same people are also masters of managing their emotions. Instead… Learn more »

Silence Fails

The Silent Crisis This year, leaders across the world will make an awful bet. They will bet a substantial portion of their organizations’ budgets on ventures that have less chance of paying out than a red or black bet on a roulette wheel. And yet, as in every year for many decades, leaders will… Learn more »

The Leadership-Profit Chain

Defining the Importance of Leadership Capacity It’s no secret that leadership capacity is critical to organizational success, but little research has been compiled about the long-term impact of leadership on organizational productivity and profitability. In response, The Ken Blanchard Companies®… Learn more »

Ten Performance Management Process Gaps

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies® teamed up… Learn more »

Trust Works!: Four Keys to Building Lasting Relationships

The Critical Link to a High-Involvement, High-Energy Workplace Begins with a Common Language. Trust has taken a hit lately in all facets of our life. Chalk it up to the combined effects of the economic meltdown, financial mismanagement, and an increasing sense that, in business at least, everyone seems… Learn more »

Strategies for Turning Conflict into Creativity

It is an understatement to say that we are living in times of great turmoil, polarization, and change. It is a time when unresolved conflicts permeate our lives, our workplaces, our politics, our community. Very few systems are immune from the tension conflict generates. We watch helpless, as countries… Learn more »

Virtualosity for Training Professionals

"Virtualosity" is a new set of skills demanded by the workplace as a result of the convergence of technology, and socio-professional norms and expectations of connectedness, responsiveness, and engagement. Virtual training can be faster and more cost effective, but that does not mean it is easier. As… Learn more »

Creating training designs that unleash brilliance and create results

Peak learning experiences have the capacity to transform us, help us to grow, and, ultimately, optimize our lives. In a professional setting, learning gives individuals a chance to accelerate their success and expand beyond their current knowledge and skills. Yet so often those who teach-whether in… Learn more »